Start Your Job Search

Customer Service Representative

  • Social Share

Date Posted: February 2nd, 2022

Abacus Staffing a leading provider of comprehensive employment/placement solutions is seeking market talent. We offer meaningful and long-term employment opportunities, comprehensive pay structure and outstanding customer service to a workforce of more than 20,000 nationally.

Abacus is looking for outstanding Call Center Representatives to work at one of our top clients and leaders for outsourcing solutions for higher education in Hunt Valley, MD

Come join the Abacus family of more than 25,000 employees assigned to top-rated clients, nationally. We offer meaningful and long-term employment, competitive pay rates, benefits and real opportunities for growth.

Pay Rate: $15/hr

Days/Hours: Training will last for 6-8 weeks on site in Hunt Valley.  Once you have completed your in person training you will work remotely. 

 Job Duties/Responsibilities 

  • Answer calls and respond to emails.
  • Handle customer inquiries both over the phone and by email.
  • Research required information using available resources.
  • Manage and resolve customer complaints.
  • Provide customers with product and service information.
  • Enter new customer information into system.
  • Route calls to appropriate resource.
  • Follow up customer calls where necessary.
  • Document all call information according to standard operating procedures.

 Qualifications 

  • Experience with Microsoft Office
  • Must be able to work in a fast-paced environment
  • Must be able to follow both written and verbal instructions
  • Must have basic math skills (word problems, percentages, multiplying fractions)
  • Must be able to write paragraphs to summarize conversations to your client (pre-assignment testing on this)

Apply Today – Gain Access to Immediate Employment Opportunities!

Join the Abacus family of more than 27,000 employees assigned to top-rated clients, nationally.

Why Abacus?

  • Competitive Pay Rates
  • Excellent Culture
  • Meaningful Employment
  • Potential for Growth

When you apply, your experience may be considered across business verticals:

  • Abacus Staffing – Multi-Client General Staffing
  • Abacus Solution Group – Professional Placement
  • Harrison Richard Group – Accounting & Finance
  • Abacus Security Services

Employment opportunities include a wide range of placement options: project-based, temporary to permanent hire, part-time, contract-basis, direct hire and on-demand placement.

Ideal Candidate will possess:

  • Minimum of 6 months experience in this position
  • Flexibility to align your experience with a broad range of assignments
  • Meet physical, aptitude, educational and minimum experience criteria

Featured Jobs

A sampling of our featured jobs

Facilities Assistant

Learn More

Executive Administrative Assistant

Learn More

Office Assistant

Learn More

TV Video Production Assistant

Learn More

  • “We chose Abacus to support us in our seasonal hiring initiative – we found their workforce full of energy and eager to grow. We were very happy to have hired directly 25% of the seasonal workers and look forward to their long-term contribution in our organization.”

    -Molly, Distribution Center Human Resources Director
  • “I moved to the area with my wife to support her in her new job and found myself out of work for the first time. Abacus was able, within days, to find a new role where I was able to bring my talents and grow in ways, I never imagined were possible.”

    -Mike, Baltimore, MD
  • “We have found that be counting on Abacus for our staff recruiting needs, our internal team is able to focus on our core mission and spend less time searching for qualified candidates. Our relationship manager is there for us every step of the way and we look forward to our future with Abacus.”

    -Eva, Call Center Director
  • “After my enlistment in the Air Force ended and I returned home, I found Abacus who helped me begin the next phase of my life. I was placed in a position with a Fortune 500 company and after several months I was promoted into a long-term position. I look forward to growing as a professional and bringing my experience and training to support this new mission.”

    -Andre, Atlanta, GA
  • Related News & Trends

    EMPLOYEE COMMUNICATION

    COVID-19 Response Update- March 12, 2020

    Read More